Return Rules

If there has been a mistake on our part, or if the product(s) was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be sent back in their original packaging and not tampered with.We do not accept returns for the size-related issue, only exchanges. All items must be in new, un-worn condition. Please fill out our online return/exchange form on our website to submit your exchange. If you have any questions, feel free to email us at:fashionpetsmall@gmail.com.

All returns are for STORE CREDIT ONLY.  All return requests must be made within 7 days of purchase date. You will be responsible for paying your own shipping costs for returning your item. For size exchanges, we do not ship the new size out until we have received the product in hand. All items purchased during Sale Events are final.

Here Is A Simple Run-Down Of The Rules And Procedures For Returns:
For size exchanges please include the specifications in the Notes before submitting your request.Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.Tracking code for your returned package must be provided (it helps us identify which package belongs to you).All returns requests must be received within 7 days of the date you received your order.Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.Returned items must remain un-washed, un-worn, and all tags must still be attached.Shipping is non-refundable, unless there was a mistake on our end.Please allow our team 5-7 business days to process your return once it is received at our warehouse.Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Fashion Pets will not provide any form of refund nor reship the order.

FAQS

Tracking

COVID-19 DELAY UPDATE

Due to COVID-19 we’ve had delays on certain packages that have required up to 14 business days to be delivered.If for any reason your package has not been updated within this 14 day period please contact us at fashionpetsmall@gmail.com. All packages not delivered within this time will be resent with a free gift for the inconvenience. We apologize for this unexpected delay and hope to see your package update and be delivered soon. We also hope that all of our customers and their families are staying healthy and safe during these trying times. –